Refund policy
Lunéa Sahévate
At Lunéa Sahévate, we value quality, elegance, and your satisfaction. Each product is carefully selected and packed to ensure it reaches you in perfect condition. However, if something isn’t right, we’re here to help.
Returns
We accept return requests within 7 days of delivery.
To be eligible for a return, the product must be:
- Unused, unworn, and in original condition
- Returned in its original packaging
- With all tags, labels, or included accessories intact
Returns that do not meet these conditions may not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status.
- Approved refunds are processed to your original payment method within 5–10 business days
- Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective item)
Exchanges
We offer exchanges only in cases where the product is:
- Damaged
- Defective
- Incorrect item received
To request an exchange, please contact us with your order details and clear photo/video proof.
Non-Returnable Items
For hygiene and quality reasons, certain items cannot be returned, including:
- Sale or discounted products
- Personal care or hygiene-based items
- Custom or made-to-order products
How to Request a Return
To initiate a return or refund, please reach out to our support team with:
- Your Order ID
- Reason for return
- Supporting images or videos
Our team will review your request and guide you through the next steps.